kricky Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Scope of Policy

kricky ("we", "our", or "platform") is an online gaming platform operated for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information. By using the kricky.cam website, you are considered to have accepted the terms of this privacy policy.

This policy applies to all services operated under the kricky.cam domain — including our website, mobile browser version, live casino section, slots, cricket betting, and all other gaming categories. If you disagree with any part of this policy, please refrain from using our platform.

2 Information We Collect

We may collect the following types of information to operate our services properly:

a) Identity Information

• Full name and date of birth
• Email address
• National ID card or passport number (for age verification)
• Current address

b) Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

c) Usage Information

• Login time and logout time
• Game history and betting records
• Device type, operating system, and browser information
• IP address and geographic location (country level)
• Time spent on the site and pages visited

d) Communication Information

• Live chat message logs
• Inquiries and support requests sent by email
• Records of complaints and feedback

3 How We Collect Information

kricky collects your information through various methods:

• Direct Collection: You provide information directly to us when filling out registration, login, deposit, and withdrawal forms.
• Automatic Collection: Information about your device and browsing activity is collected automatically through cookies, web beacons, and log files.
• Payment Gateways: During bKash, Nagad, Rocket, and bank transfer processes, payment service providers verify the necessary financial information.
• Verification Process: During the KYC (Know Your Customer) process, relevant documents are collected to verify identity and age.

4 Purpose of Using Information

We use your information for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Confirming age — our services are for users aged 21 and above only
• Processing deposit and withdrawal transactions
• Providing and managing bonuses and promotional offers
• VIP program and weekly cashback rewards
• Fraud prevention and ensuring security
• Implementing responsible gaming policies
• Providing customer service and support
• Improving platform quality and technical maintenance
• Fulfilling legal obligations

5 Sharing and Disclosure of Information

kricky does not sell, rent, or disclose your personal information to third parties without permission. However, certain information may be shared in the following limited circumstances:

a) Payment Service Providers

Financial information is shared with bKash, Nagad, Rocket, and relevant banks to complete transactions. These organizations are governed by their own privacy policies.

b) Technology and Game Service Providers

Minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt for the purpose of operating games. They all follow industry-standard security policies.

c) Disclosure for Legal Reasons

Information may be provided in response to a lawful order from law enforcement, a court directive, or a request from a regulatory authority.

d) Business Transfers

If there is any change in the business ownership of kricky, user information may form part of that transfer. However, the new owner will be bound to comply with the terms of this privacy policy.

6 Data Storage and Security

We take industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmission on our site is secured with 256-bit SSL encryption.
• Server Security: Our servers are protected by firewalls, antivirus software, and intrusion detection systems.
• Password Hashing: No password is stored in plain text — a strong hashing algorithm is always used.
• Access Control: Only authorized staff have access to necessary information, and they are bound by confidentiality agreements.
• Regular Audits: System security is regularly checked and reviewed.

Data Retention Period

Your information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period for legal compliance and fraud prevention purposes. Once that period has passed, your information is securely deleted.

7 Cookies and Tracking Technologies

Cookies and similar technologies are used on the kricky website. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences and language settings.
• Analytics Cookies: Help us understand which parts of the site are used most, so we can improve the experience.

You can disable cookies by changing your browser settings. However, this may limit some features of the platform.

8 User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, unless retention is required for legal reasons.
• Right to Restrict Processing: In certain cases, you may object to the use of your information.
• Right to Data Portability: You may request a readable copy of the information we hold about you.
• Right to Withdraw Consent: You may withdraw consent you have given at any time, though this will not affect prior lawful processing.

To exercise these rights, please contact our support team. We will generally respond to your request within 30 business days.

9 Protection of Minors

kricky strictly prohibits participation by minors. Our platform is for users aged 21 and above only. We do not intentionally collect information from any minor.

If we find that a user is under 21 and registered with false information, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child is using our platform, please contact us immediately.

10 Third-Party Services and Links

Our platform includes third-party games and services. These services have their own privacy policies and kricky is not responsible for how they process user information. We recommend that you read the privacy policy of any third-party service before using it.

If our site contains links to external websites, clicking on them will take you to third-party sites. kricky is not responsible for the information practices of those sites.

11 Changes to This Policy

kricky reserves the right to update this privacy policy at any time. When changes are made, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to registered email addresses for significant changes.
• Display a temporary notice on the site.

Continued use of the site after an update will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

12 Contact

If you have any questions, concerns, or information-related requests about this privacy policy, please contact us. Our support team provides assistance in Bengali 24/7.